1. Acceptance of Terms
By accessing and using the services of TopGear Adventure Dubai ("we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
These terms apply to all bookings, reservations, vehicle rentals, tours, and any other services provided by TopGear Adventure Dubai.
2. Booking and Reservations
2.1 Booking Process
- All bookings are subject to availability
- Bookings must be made through our official website or authorized channels
- You must provide accurate and complete information when making a booking
- A booking confirmation will be sent via email or SMS
- We reserve the right to refuse or cancel bookings at our discretion
2.2 Payment Terms
- Full payment may be required at the time of booking or upon arrival
- We accept cash, credit cards, and other approved payment methods
- All prices are in UAE Dirhams (AED) unless otherwise stated
- Prices are subject to change without notice, but confirmed bookings will be honored at the agreed price
- A security deposit may be required for vehicle rentals
3. Vehicle Rental Terms
3.1 Driver Requirements
- Drivers must be at least 18 years old (21 for certain vehicles)
- Valid driver's license is required (international license accepted)
- Drivers must have adequate driving experience
- We reserve the right to refuse rental to any driver we deem unfit
3.2 Vehicle Use
- Vehicles must be used only on designated routes and areas
- Off-road driving is permitted only in designated areas
- Vehicles must not be used for illegal purposes
- Maximum passenger capacity must not be exceeded
- Vehicles must be returned in the same condition as received (normal wear excepted)
3.3 Damage and Liability
- Renters are responsible for any damage to the vehicle during the rental period
- Security deposits may be used to cover damages or violations
- We are not liable for personal belongings left in vehicles
- Renters must report any accidents or incidents immediately
4. Desert Safari Tours
4.1 Tour Participation
- Participants must follow all safety instructions provided by guides
- Minimum age requirements apply to certain activities
- Pregnant women and individuals with certain medical conditions may be restricted from some activities
- We reserve the right to refuse participation to anyone we deem unfit
4.2 Tour Modifications
- Tour routes and activities may be modified due to weather conditions or safety concerns
- We are not liable for changes due to circumstances beyond our control
- No refunds will be provided for activities missed due to participant's failure to follow instructions
5. Cancellation and Refund Policy
5.1 Customer Cancellations
- Cancellations made 48 hours or more before the scheduled time: Full refund minus processing fees
- Cancellations made 24-48 hours before: 50% refund
- Cancellations made less than 24 hours before: No refund
- No-shows: No refund
5.2 Our Cancellations
We reserve the right to cancel bookings due to:
- Severe weather conditions
- Safety concerns
- Mechanical issues
- Other circumstances beyond our control
In such cases, we will offer a full refund or reschedule the booking at no additional cost.
6. Safety and Risk
IMPORTANT: Desert activities involve inherent risks. By participating, you acknowledge and accept these risks, including but not limited to:
- Risk of injury or accident
- Vehicle breakdowns or mechanical failures
- Weather-related hazards
- Wildlife encounters
- Terrain-related hazards
You participate at your own risk. We provide safety equipment and instructions, but you are responsible for following all safety guidelines.
7. Liability Limitations
To the maximum extent permitted by law:
- Our liability is limited to the amount paid for the service
- We are not liable for indirect, consequential, or incidental damages
- We are not responsible for loss or damage to personal belongings
- We are not liable for delays or cancellations due to circumstances beyond our control
- Participants are responsible for their own medical expenses
8. Insurance
Basic insurance coverage is included with vehicle rentals. Additional insurance options may be available for purchase. Participants are advised to have their own travel and health insurance.
9. Prohibited Activities
The following activities are strictly prohibited:
- Driving under the influence of alcohol or drugs
- Reckless or dangerous driving
- Removing vehicles from designated areas
- Carrying more passengers than vehicle capacity
- Smoking in vehicles
- Any illegal activities
- Damaging or defacing vehicles or property
Violation of these rules may result in immediate termination of service without refund and liability for damages.
10. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of TopGear Adventure Dubai and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.
11. Privacy
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
12. Dispute Resolution
Any disputes arising from these terms or our services shall be governed by the laws of the United Arab Emirates. We encourage resolving disputes through direct communication. If a dispute cannot be resolved, it shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
13. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.
14. Contact Information
For questions about these Terms and Conditions, please contact us:
